This document provides you with information about how we are handling, or are intending to handle, your personal information.


If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to us.


Please see our updated GDPR Compliant Data Safety Notice here


Privacy Policy

PlayMonster is committed to protecting your online privacy when visiting a website operated by us. We do not collect and keep any personal information online from you unless you volunteer it and you are 13 or older. We also do not collect and keep personal information online from children under the age of 13 without consent of a parent or legal guardian, except in limited circumstances authorized by law and described in this policy. Please review the information below to familiarise yourself with our policies on website privacy, so that you can take full advantage of all the fun activities available at our sites for you and your family. Please remember that this site and the servers that make this site available are located in the U.K. By using this site you agree to the transfer, collection, processing and use of data by this site.

Note For Parents and Legal Guardians

PlayMonster complies with the Children’s Online Privacy Protection Act of 1998 (“COPPA”). You can help by spending time online with your children and monitoring your children’s online use. Please help us protect your child’s privacy by instructing them never to provide personal information on this site or any other without your permission.

If you are under 18, please be sure to read this policy with your parents or legal guardians and ask questions about things you do not understand. Children under 13 should get their parent’s or legal guardian’s permission before giving out an e-mail address or any personal information to PlayMonster or to anyone else on the Internet.

Information Collected and Stored by PlayMonster

PlayMonster does not require anyone to share any personal information in order to enjoy any of our websites. That means you can visit our sites without any need to register with us (unless you are a trade customer, in which case please see the separate Terms & Conditions which are available on the “Trade” part of the website). We do not collect any personal information from you unless it is voluntarily provided, for instance when signing a guest book, registering for competitions or purchasing products. The personal information we ask for is usually first and last name, mailing address, phone number and an e-mail address. See below for how we use this information. Remember, only people who are 18 or older may purchase products from our online stores. In addition, only a parent or guardian can register children under age 13 to participate in any enhanced subscription services or community features on our websites. We may obtain customer lists, demographic and other information from other sources. We may combine this information with information we collect online to better understand your needs, improve our site, products and services, and to better serve you.

Ordering Information Collected and Stored by PlayMonster

Customers must be over the age of 18 with a valid debit/credit card or PayPal account. When a customer places an order we collect information associated with the transaction, which will include the customer’s name, mailing address, products ordered, shipping address, and credit card information. We ask for this information so that we may fulfil the order. SagePay and PayPal use SSL technology to protect payment data during transmission, and they adopt careful internal procedures to safeguard this information in our system. We require our service providers and vendors to safeguard the privacy of any personal information they handle and to adhere to industry-accepted best practices to safeguard personal information.

SagePay  and PayPal may require customers to register certain information for future orders while completing their online order. Please see SagePay / PayPal’s privacy policies.

Personal Information About Anyone Under 13

We do not collect personal information online from children under 13 without consent of a parent or legal guardian.  If we need more than just your child’s first name (or screen name) and e-mail address for your child to participate in a particular online activity, we will ask your child for your e-mail or mailing address so that we can notify you of your child’s request and get your permission. When we ask for your permission, we will tell you what we will do with the information you or your child provides us, and we will tell you how you can review your child’s information and ask us to delete the information. We don’t keep your (or your child’s) e-mail address without your specific consent.

PlayMonster might collect an e-mail address and first name (or screen name) from your child under 13 without your consent, but only in the following special cases:

If a child under 13 sends a request to us, we keep their e-mail address for long enough to respond to them, and copies of the correspondence are stored on our system for legal reasons. PlayMonster deletes any other information from our system after we answer their question and will never add an email address to our database without seeking specific permission as detailed below.

If a child under 13 signs up for an e-mail newsletter, or other activity that requires multiple online contacts with the child, we also ask the child for a parent’s or legal guardian’s e-mail address so we can notify you and give you an opportunity to opt out.

Occasionally, PlayMonster has special site activities or promotions like competitions that are open to children even if they are under 13. In these activities, we are not allowed to ask for more information from your child than what is necessary for your child to participate in the activity.

In the latter situation we require your child to give us your e-mail address, so that we can contact you if we require more information if we need more than an e-mail address and first name (or screen name) to enter your child in the promotion or offer the service, we will notify you, explain what information we need and why, and generally ask that you (not your child) provide it. For instance, we might ask you for your mailing address so that we can send to you, for your child, any prizes your child wins, or for your telephone number so that we can tell you when your child has won. Any information you or your child give us in the above special circumstances will be deleted from our database once the promotion, program or activity is concluded, and after any legally required period for keeping such information is complete.

We may offer enhanced services available to children under 13. In such cases, a parent must register for the service and establish the appropriate permission level for the child. Content and activities available to you or your child may vary depending on the subscription and site. Parents will be provided with information on the type of content and activities their child may access at the time they subscribe and are always in charge of their child’s account.

We do not require a child to disclose more information than is reasonably necessary to participate in a contest, game or other activity as a condition of participation. If you no longer wish your child to participate in an e-mail newsletter, simply click on the link that is provided for removal or contact us at Upon proper identification, parents or legal guardians may review the personal information we have collected about their child, request deletion, or refuse to allow further collection or use of the information.

If you ask us to delete your child’s information, your child will be unable to participate in our activities.

Use of Information Collected

We use the personal information we collect for the purposes indicated at the time you or your child (with your consent) provides such information. For instance, if you register in a competition, we will use the registration information to notify contest winners, or if you purchase a product, we will use the information to fulfil the order. Occasionally we might also e-mail or mail you or your child information on upcoming PlayMonster products, website updates and promotions. If you want to stop receiving such updates and product information at any time, just contact us at Our mailings and e-mail will also include information allowing you to “Unsubscribe” to ensure you do not receive such information in the future.

Information Sharing

We do not disclose a Child’s or Adult’s Personal Information to third parties, except to service providers who provide support for the operations of the websites who agree to protect the confidentiality, security and integrity of Personal Information they process for us. If PlayMonster believes that anyone’s behaviour on our sites may damage us or our sites or anyone else, we may disclose the relevant personal information in order to prevent this harm. In that case, we might try to identify the wrongdoer, contact them or bring legal action against them. We may also disclose personal information if we believe that the disclosure is required by law, or in response to a legal request.


Our website uses ‘cookies’; which are small data files that are used as unique identifiers. They are sent from the website’s servers to your computer or mobile phone and stored on your device, and may then be sent back to our website’s servers with updated data as you browse our website.

Cookies are used to record information about your preferences as you browse our website, which allows us to improve your experience by tailoring the website accordingly. Cookies can also be used to identify you every time you revisit our website.

A ‘session cookie’ will expire at the end of your browsing session once you close your web browser; ‘persistent cookies’ on the other hand have a set expiry date and will be stored on your computer until either this date is reached, or you delete your cookies using your browser settings.

Please note that, where we embed content from third-party sites such as YouTube, you may also have cookies from these third-party websites installed on your device. PlayMonster has no control over these cookies and you should check the privacy policy of the relevant website for more information.

If you use one of the ‘sharing tools’ on our website to share content using social networks, these social networks may install a cookie on your device. PlayMonster does not control these cookies and you should check the privacy policy of the relevant website for more information.

Blocking Cookies

The majority of web browsers (Firefox, Internet Explorer, Google Chrome, Opera, Safari etc.) will allow you to block cookies from being installed on your device via your browser settings. However please note the certain features may not work if cookies are blocked.

Deleting Cookies

The majority of web browsers (Firefox, Internet Explorer, Google Chrome, Opera, Safari etc.) will allow you to delete selected / all cookies currently installed on your device.

Please note that this will usually only remove any cookies currently installed on your device; you must also change your browser settings (above) if you wish to prevent cookies being installed in future. Please be aware that deleting cookies already stored on your device may impact on the usability of our website.

Collecting Information Without Consent

PlayMonster does not collect information passively through cookies or other tracking mechanisms except in the circumstances described above. PlayMonster cookies do not contain any personal information about a specific user. We do not use cookies or other non-consensual methods to take personally identifiable or online contact information about you or your family from your computer. Except for certain activities, PlayMonster does not use cookies for direct marketing or promotional purposes. PlayMonster does not use cookies to collect information specifically about you or your family for sharing with third parties.

You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of browsers.

To opt out of the use of third party tracking/targeting cookies, please visit


Interpretation and jurisdiction

These Terms and Conditions shall be governed by and construed in all respects in accordance with the laws of England.

And finally…

We want you and your family to have fun surfing all PlayMonster’s websites and urge you and your family to follow common sense whenever disclosing personal information – on this site or anywhere on the Internet.

Remember, we may change our policy from time to time, so please check our Terms and Conditions regularly.

If you have any questions, please don’t hesitate to contact us!

01628 488944

PlayMonster UK Limited, Artisan, Hillbottom Road, High Wycombe, HP12 4HJ, United Kingdom.

© 2022 PlayMonster UK Ltd. All Rights Reserved.